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GENERAL INFORMATION

Read our customer satisfaction pledge, our returns policy and FAQ's for Loco Loves. 

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Satisfaction

We hope you like everything you order from us. However, if you are not. We accept returns within 14 days of receiving your goods. 

If you receive goods that are damaged or faulty please contact us immediately so we can resolve the problem. 

Please also read section on "Returns"

 

Returns

Though we hope you won't need to return anything. We understand that sometimes, items are not always what we were expecting.

For Internet orders, you have 14 days to return your purchase for a refund. Please email us to let us know your order number and reason for return.

 

We also, offer exchanges or Gift vouchers if you prefer.

 

If you purchase within our store we offer refunds, exchange or Credit note. Items must be return by the 14th day. With all tags on, unworn and with a receipt. 

 

The following terms are non-negotiable as we need to treat all customers equally.

Any queries please email: Hello@Locoloves.co.uk

FAQ
  • How long will my order take?
    We aim to have all orders dispatched within 2 working days.
  • What postal service do you use?
    We use various forms of postal services. This enables us to keep our delivery prices as competitive as possible. These include Royal mail, Evri and Couriers. Details of postal services are added to the product description details.
  • Do you offer Gift wrapping?
    This can be requested for an additional charge.
  • What if I don't like my order, and wish to return it?"
    Please see our information on "Returns".
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